Is your EHR ruining your ability to practice medicine? If so you’re not alone. It is no question, healthcare is constantly changing; driven by government regulations and forced adaptation to public health policies. Today’s medical field is controlled by federal and state agencies which add to the complexity of healthcare and the frustration that comes with it. As a consequence of mandatory legislation, EHR vendors rush products to market in attempt to keep up with all the exhausting changes. One example is telemedicine. Even though it sounds like a dream come true, its implementation is sloppy at best.
Physicians have to prioritize how to interact and treat a patient. Clinics are pushed toward technology which interferes with workflow, revenues, and liabilities. I can bet productivity has been negatively impacted as well. Probably wouldn’t recommend current systems to a fellow physician, and feel stuck with it because of the high cost.
Have you ever left a patient waiting because you didn’t know they had arrived? Maybe you left for lunch, and your patient had to be rescheduled. You could be sick of entering in the same information over and over again, clicking, and dismissing useless alerts. Or just sick of poorly implemented government regulated items which you can never meet the measurement. Then you call your software vendor only to get lost in the automated menu.
It has been my experience you must have highly customizable software to meet all the different needs as no specialty or practice is the same. I have yet to visit a clinic where they did everything the same as the next guy. There is something different about each one. Software has to be designed to suit the needs of the individual. Most importantly you have to consider the provider doesn’t have a lot of time. They are most likely experiencing burnout, so they need an EHR that works for them. Who wants to spend their nights and weekends or pay somebody to chart on patients because the EHR is difficult to use.
In order to help the physician, EHR vendors should develop their technology with clinicians and staff in mind. You have to know what the problem is first before you can come up with the solution. You have to ask WHY something is done a certain way in order to ensure the modifications made are best suited for everyone, including the improvement of patient care. EHR vendor customer service needs to have a direct number to support. No automated menus. They need to know the software in and out. Not read a check list. There is nothing more frustrating calling for help just to teach the guy on the other side how to use his software.
MedTrio understands these frustrations, which is why they developed software around customer individual needs. If they don’t have it they will make it. Check them out! If they can’t help they will find some who can. Contact Medtrio
#ehr #emr #medicalsoftware
Author: Jennie Welter
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